Hi999 Terms and Conditions — All Conditions Governing Use of the Platform

1. General Terms & Conditions and Eligibility

Before using the hi999 (hereinafter "Platform" or "we") website and its related services, you are responsible for reading these Terms and Conditions carefully. By registering on hi999 or using any of our services, you are deemed to have automatically accepted these Terms and Conditions.

These Terms and Conditions form a legally binding agreement between you and hi999. If you do not agree with any part of these terms, please discontinue use of the Platform.

Eligibility requirements to use hi999's services are as follows:

• You must be at least 18 years of age.
• You must not reside in a country or region where online gaming or betting is completely prohibited.
• You are using this service of your own free will and have full legal capacity.
• You must not be acting on behalf of any government authority or law enforcement agency.

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2. Account Registration & Verification

To create an account on hi999, you must provide accurate and truthful personal information. Opening an account with false information is strictly prohibited and may result in suspension or termination of the account.

Information Required for Registration

• Full Name (as per National ID)
• Date of birth (must be 18 years of age or older)
• Active mobile number or email address
• Residential Address

KYC Verification Process

To make a withdrawal on hi999, you must complete KYC (Know Your Customer) verification. As part of this process, you may be required to provide the following documents:

• Copy of National ID (NID) or passport
• Recent utility bill or bank statement (for proof of address)
• Proof of Payment Method Ownership

Hi999 reserves the right to withhold withdrawal requests until KYC verification is complete. Only one account per person is permitted — maintaining multiple accounts under the same identity is a direct violation of these Terms and Conditions.

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3. Deposit, Withdrawal & Payment Policy

Hi999 supports the most popular payment methods in Bangladesh for deposits and withdrawals. We accept bKash, Nagad, Rocket, and bank transfers.

Deposit Terms

• Minimum deposit amount: BDT 100.
• Deposits are generally credited to your account within 2 to 5 minutes.
• Only use payment methods registered in your own name.
• Deposits made through third parties are not accepted and may result in account suspension.

Withdrawal Terms

• Minimum withdrawal amount: BDT 500.
• KYC verification is required before any withdrawal can be processed.
• Withdrawals are generally processed within 1 to 24 hours.
• Withdrawals will only be processed to the same payment method used for the original deposit.
• Hi999 reserves the right to suspend or cancel withdrawals for any suspicious transactions.

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4. Bonuses & Promotional Offers

Hi999 regularly offers various bonuses and promotional offers. Each offer has its own specific terms, which are outlined in that offer's description. General bonus policy is as follows:

• The welcome bonus is available to new users only and applies to the first deposit exclusively.
• Each bonus comes with a wagering requirement (typically 15x to 30x the bonus amount).
• Bonus balances cannot be withdrawn until wagering requirements have been met.
• Multiple individuals from the same household or IP address may not claim the same bonus.
• Hi999 reserves the right to modify or cancel any bonus offer at any time without prior notice.
• If bonus abuse is suspected, hi999 reserves the right to forfeit the bonus and any related winnings.

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5. Betting & Gaming Rules

All betting and gaming activities on hi999 are governed by specific rules. Each game or betting section has its own detailed rules, which can be found on that section's page.

General Betting Rules

• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is voided due to a technical error, the full stake will be refunded.
• If an event is cancelled in Sports Betting, the bet will be voided and the stake returned.
• Hi999 reserves the right to investigate and take appropriate action in cases of unusual betting patterns.

Game Results & Dispute Resolution

All game outcomes on hi999 are determined by certified RNG (Random Number Generator) technology. Any disputes regarding game results must be raised with the support team within 72 hours. hi999's decision shall be considered final.

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6. Prohibited Activities & Account Suspension

The following activities are strictly prohibited on hi999. Violating these prohibitions may result in permanent account termination and forfeiture of all balances:

• Operating multiple accounts or using another person's account.
• Registering under multiple identities to manipulate the bonus system.
• Conducting money laundering or suspicious financial transactions.
• Placing bets or playing games using software bots or automated tools.
• Harassing or defrauding other users.
• Intentionally exploiting technical glitches or vulnerabilities in the platform for personal gain.
• Operating an account on behalf of a minor.

Hi999 reserves the right to temporarily or permanently suspend any account without prior notice if there is reasonable suspicion of a Terms and Conditions violation. The user will be informed of the reason for the suspension, and a final decision will be made upon completion of the investigation.

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7. Responsible Gaming Policy

Hi999 believes gaming is a form of entertainment and should be enjoyed responsibly. We provide a range of tools and features to help protect our users:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Time Limit: Take advantage of automatic logout after a set period of inactivity.
• Cooling-Off Period: Take a temporary break for anywhere between 24 hours and 30 days.
• Self-Exclusion: The option to permanently close your account is available.

Hi999 never encourages minors to participate in gaming. All our advertisements and promotions clearly state the 18+ age requirement. If you feel that gaming is negatively affecting your daily life, please seek help.

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8. Intellectual Property & Software Usage

All content, logos, designs, software, and other materials on the hi999 website and app are the intellectual property of hi999 or its licensors. Copying, distributing, or commercially using these materials without prior authorization is strictly prohibited.

Users may only use hi999's services for personal, non-commercial purposes. Scraping, reverse engineering, or the use of automation tools on the platform is strictly prohibited.

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9. Limitation of Liability

Hi999 strives to provide the highest quality of service. However, hi999 accepts no liability in the following circumstances:

• Service disruptions caused by loss of internet connectivity.
• Delays or losses caused by third-party payment system failures.
• If account security is compromised due to the user's own negligence.
• If services are disrupted due to natural disasters, cyberattacks, or other unforeseen events.

For any claim against hi999, the maximum compensation shall not exceed the value of the specific transaction in question.

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10. Amendments & Termination

Hi999 reserves the right to update these Terms and Conditions at any time. Users will be notified of significant changes via email or through the Platform. Continued use of the Platform after any changes constitutes acceptance of the updated Terms and Conditions.

Users may close their account at any time. All pending withdrawals must be completed before account closure. The balance of any account terminated due to a terms violation may be forfeited.